Respond, Remediate, Recover (RRR): Your Expert Partner in a Crisis
The Challenge and Our Solution
A significant cyberattack is one of the most disruptive events a business can face. When your systems are down, your data is compromised, and your reputation is on the line, every second counts. The problem is that navigating the chaos of a security breach requires immediate access to specialized expertise that most organizations simply don't have. In the heat of a crisis, trying to figure out what to do next can lead to costly mistakes, extended downtime, and devastating financial loss.
Total Assure's Respond, Remediate, Recover (RRR) service is the solution. We are your on-demand, 24/7 incident response team, providing the expert guidance and hands-on support you need to manage a security crisis from start to finish. We don't just offer advice; we get in the trenches with you to fight the fire. The key benefits are critical: minimize operational downtime, reduce the financial impact of a breach, and restore your business to normal operations quickly and safely.
How It Works: A Disciplined Process to Manage Chaos
When a crisis hits, a structured, battle-tested process is the key to a successful outcome. Our RRR service is built on a clear methodology designed for speed, efficiency, and thoroughness, ensuring no step is missed in the heat of the moment.
Our Process Overview:
Our methodology is a continuous, four-stage cycle:
Response & Triage
Our engagement begins the moment you contact our 24/7 hotline. Our incident response commander immediately gets on a call with your team to understand the situation, triage the event, and provide immediate, actionable guidance to stop the bleeding. The primary goal is containment. We work to rapidly isolate affected systems, block attacker access, and prevent the threat from spreading further across your network.
Remediation & Eradication
Once the immediate threat is contained, we systematically hunt for and remove every trace of the attacker from your environment. Our team uses advanced forensic tools to identify the root cause, understand the attacker's tactics, and ensure all backdoors, malware, and compromised accounts are thoroughly cleaned up. We don't just patch the initial entry point; we work to ensure the attacker has no way back into your systems.
Recovery & Resilience
The final and most critical phase focuses on safely and strategically restoring your business operations. This involves validating the integrity of your systems, restoring data from clean backups, and carefully bringing services back online in a controlled manner. Throughout the process, we provide clear communication and post-incident reporting that details what happened, how we fixed it, and what you can do to prevent it from happening again, ultimately making your organization more resilient.
Technology and Timeline:
We utilize a suite of powerful incident response and forensic technologies, including advanced Endpoint Detection and Response (EDR) tools for threat hunting, forensic imaging software to preserve evidence, and secure communication platforms to manage the crisis.
Our timeline is dictated by the urgency of your crisis:
Features & Benefits: From Crisis to Control and Recovery
Our RRR service is an end-to-end solution that provides the technical expertise and crisis leadership needed to navigate a security incident successfully.
The return on investment (ROI) for our RRR service is one of the highest in cybersecurity. The cost of an engagement is often a tiny fraction of the cost of a single major incident, which can include millions in lost revenue from downtime, regulatory fines, and recovery expenses. Our service is an investment in business survival.
Frequently Asked Questions
Q1: We have cyber insurance. Do we still need an incident response service?
Yes. In fact, most cyber insurance policies require you to use a pre-approved incident response firm. They want you to have an expert team on hand to minimize the damage and thus limit the size of their claim payout. Our RRR service is designed to work directly with your insurance provider.
Q2: How much does an incident response engagement cost?
The cost can vary significantly based on the severity and complexity of the incident. We typically work off an upfront retainer that covers the initial stages of response and investigation. We are transparent with our pricing and will keep you informed throughout the engagement.
Q3: Should we shut everything down when we detect an attack?
Not necessarily. While it may seem intuitive, shutting down systems can destroy valuable forensic evidence that is critical for understanding the attack and ensuring a thorough cleanup. Our first instruction is always "don't panic." Call us first, and we will guide you on the right containment strategy.
Q4: Should we pay the ransom in a ransomware attack?
Our official guidance is to avoid paying the ransom whenever possible. There is no guarantee you will get your data back, and paying encourages the attackers. Our primary focus is on recovering your data from backups. We will help you evaluate all your options based on your specific situation.
Q5: How can we access this service if we're not already a client?
We maintain a 24/7 emergency hotline for new victims of a cyberattack. While our retainer clients receive priority response and preferential rates, we are here to help any organization in a crisis.
Why Choose Total Assure in a Crisis?
In a crisis, you need a partner with a calm head, clear communication, and deep technical expertise. Our key differentiator is our end-to-end crisis management approach. We don't just handle the technical remediation; we provide the executive-level communication and strategic guidance needed to manage the entire business crisis, from liaising with your legal counsel and insurance provider to advising on customer communication.
Our incident responders hold the most advanced certifications in the industry, including GIAC Certified Forensic Analyst (GCFA) and Certified Incident Handler (GCIH). We are committed to our rapid response SLAs because we know that every minute counts. With Total Assure, you get a trusted, experienced partner to guide you through your worst day.
Related Services That Prepare You for a Crisis
The best incident is the one that never happens. Our other services are designed to make you more resilient and less likely to need our RRR team.
When a Crisis Hits, We're Here to Help. 24/7/365.
If you are experiencing a security incident right now, call our emergency hotline. For all other inquiries, contact us to learn how our RRR retainer can provide you with peace of mind.